Refund policy

Returns & Refunds

Mayawo
Klaus Manfred Ottmar
Zargenweg 8, 90402 Nürnberg, Germany
Email: info@mayawo.store
Phone: +49 911 16090700

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@mayawo.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. A door, kit or part must be returned complete and in its original packaging; a door that has been hung, cut or a concealed frame built in cannot always be returned in a resaleable state, and a made-to-measure door may be exempt. Unused items in original packaging may be returned within the statutory 14-day withdrawal period. Check the opening size, the handing, the wall build (for a concealed frame) and your structure before ordering. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Hinges, latches, handles, seals, glass and finishes wear with use and are stocked as spares. Damage or a hazard from a door fitted into an opening that is not plumb, level and square, from a glazed leaf glazed with anything but safety glass, from a concealed frame not built in before plastering to the maker's method, or from a heavy door handled by one person, is not a warranty defect, and these are building components to be fitted correctly.