Shipping policy

Shipping

Mayawo
Klaus Manfred Ottmar
Zargenweg 8, 90402 Nürnberg, Germany
Email: info@mayawo.store
Phone: +49 911 16090700

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Interior doors

Handles, hinges, seals, latches and cleaner ship by parcel; doors, frame kits and house sets are heavy and ship boxed or palletised, the house set in several cartons. Delivery is kerbside: the carrier brings it to the nearest accessible door, not fitted — doors are heavy and the larger and double doors need two people, fitted into a sound opening plumb, level and square, glazed leaves in safety glass, concealed frames built in before plastering. Small parts ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.